OWNER AND RESPONSIBLE FOR DATA MANAGEMENT
- Hello Request S.L.: From now on the owner.
- Site name: hellorfq.com, from now on the site or the website.
- URL/Web address: https://hellorfq.com/
This site collects some personal data of its users.
Types of collected data
In carrying on Our business, Hello Request S.L. must collect certain personal information that is necessary to establish and service a mutually rewarding relationship in order to help you access and use Our Services.
Personal information collected and maintained typically includes business correspondence including cookie, usage data, name, email address, company name, tax ID, and address. (including city, state or province, postcode, country),
We must not collect the personal information if you instruct Us not to, however, if you provide incomplete or inaccurate information, We may not be able to provide you with the Services you require where the personal information We need is relevant to the service.
The service may contain features (e.g., email, instant messages, electronic messaging, etc.) that allow you to upload, post, transmit, display, perform, or distribute contents, or other information, including your Personal Information. Any information that you choose to disclose by means of such features becomes public information over which Hello Request S.L. is unable to exercise control. You should exercise caution when deciding to disclose your Personal Information by means of such features, and you agree to assume all responsibility for doing so.
We also collect personal information from prospective employees. Hello Request S.L. retains all information relating to unsuccessful applicants for a period of six months, after which time this information is destroyed or deleted.
Type of data
The categories of data that are processed are identifying data, specifically, username, email and IP address. Specially protected data categories are not treated.
Modality and place of the Treatment of the Data collected
The Data Controller will treat the User Data in an appropriate manner and will adopt the appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction of the Data. The Data processing is carried out by means of computers and / or computer tools, following procedures and organizational modalities strictly related to the stated purposes. In addition to the Treatment Manager, in some cases, certain categories of people in charge related to the operation of the page (administration, sales, marketing, legal and systems administration department) or external contractors that provide services to the Responsible Treatment saber (such as external providers of technical services, courier companies, hosting providers, computer companies, communication agencies) that will be appointed by the Holder as Treatment Managers, if necessary. An updated list of such persons may be requested from the Treatment Manager at any time.
The Data will be processed in the operational headquarters of the Treatment Manager, as well as in other places where the parties that are also involved in such treatment are located. For more information, please contact the Treatment Manager.
The Data will be processed during the period necessary to provide the service requested by the User, or the one that is required depending on the purposes described in this document, and the User will at all times have the power to request the interruption of his Treatment or the Data cancellation. The personal data provided will be kept until its deletion is requested by the interested party, the deletion of the user account or until the site is closed or the service is terminated
Purpose of the Treatment of the Data collected
The Data related to the User are collected to allow the Holder to provide their services, as well as for the following purposes: Interaction with social networks and external platforms, Contact the User, Statistics, Advertising, Registration and authentication, Access to third-party service accounts and contact management and message delivery.
The Personal Data used for each purpose are described in the specific sections of this document.
Contests or sweepstakes
The personal data that you send us on the occasion of your participation in a contest or raffle will be included in an admin file by the holder in order to manage the contest and the corresponding prize sent to the winners of the contest. It is possible that these data, as necessary, are transferred to the transport company to send you the shipment. Likewise, if the participant has provided his email address, he authorizes the holder to send communications in accordance with our commercial communications policy. The fact of being a winner and not transferring the data for the correct delivery of the same will result in the loss of the prize
Comments, Forums and User Analysis
As a registered user, if you make any type of comment, both in forums, as in post, as in the analyzes themselves, these will appear published in the semi-automatic way (with some type of anti-spam filter). This publication will include your name or nickname, and email, as well as your social media profiles, if you have left your user profile. Since adding the profile of social networks is completely voluntary, we recommend that you do not add it to your profile if you do not want them to appear. The site reserves the right not to publish and / or delete comments or publications made in any of the open spaces of participation of our Site in the event that the following rules are breached:
Insults, bad-sounding words, abusive language or disrespectful and offensive comments that go against the most basic elementary of education will not be tolerated.
Personal attacks, threats or defamatory opinions are not allowed.
The site reserves the right to catalog and remove troll, spammers and / or incendiary messages.
Those comments that are published repeatedly (spam) or that include advertising links will be deleted.
Do not include any type of personal data (except for name and email), neither your own nor others.
It is forbidden to post comments that contain programming code: virus, html, php, java, etc.
The site in compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce reserves the right to inform the competent authorities, providing the necessary data to locate to the author, any comment that does not comply with current legislation.
Detailed information on the processing of Personal Data Summary of services offered by third parties on the site
To provide services strictly necessary for the development of my activity, I use the following providers under their corresponding privacy conditions:
- Hosting: Website hosting is 100% and 100% secure. We use protoco-SSL throughout the site. It is the standard security technology used on the Internet to establish a secure (encrypted) connection between a server (website) and your browser (for example Internet Explorer, Chrome, Firefox, etc.). This secure connection ensures that all data transmitted from the browser to the server will remain private and that your data is safe from hackers or anyone who tries to spy / steal that information. One of the most common uses of SSL is the protection of a customer’s data during an online transaction thanks to data encryption.
- Web platform: The site is based on WordPress, which is constantly updated to avoid security problems.
- Analysis service: Google Analytics: an analytical web service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphit-heatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help the site analyze how users use the website. The information generated by the cookie about your use of the site (including your IP address) will be directly transmitted and archived by Google on servers in the United States
Personal Data is collected for the following purposes and using the following services:
- Contact the User
Contact form (this Website)
By filling in the contact form with your Data, the User authorizes this Website to use such data to respond to requests for information, budgets or any other type indicated in the form heading. Personal Data collected: phone number, email address and name.
Mailing list or newsletter (this Website)
When registering in the mailing list or the newsletter, the User’s email address will be automatically included in a list of contacts to which they can send emails with commercial or promotional information related to this Website. Your email address may also be included in this list following registration on this Website or after making a purchase. Personal Data collected: phone number, email address and name.
The services contained in this section allow the Holder to monitor and analyze the web traffic and can be used to track User behavior.
Google Analytics (Google Inc.)
- Contact management and message delivery
These types of services allow you to manage a database of email addresses, telephone numbers or other contact information to communicate with the User.
It is also possible that these services collect data related to the date and time at which the User visualized the message, as well as about the User’s interactions with said message, such as clicking on links inserted in the message.
- Interaction with social networks and external platforms
These types of services allow you to interact with social networks or other external platforms directly from the pages of this Website.
The interactions and information obtained by this Website will always be subject to the User’s privacy settings in each social network.
In the event that a service is installed that allows interacting with social networks, it is possible that although Users do not use the service, it collects web traffic data related to the pages on which they are installed.
Like button and Facebook social widgets (Facebook, Inc.)
+1 Button and social widgets (Google Inc.)
Button and widgets (LinkedIn Corporation)
Tweet button and Twitter social widgets (Twitter, Inc.)
This type of services allows the User Data to be used for commercial communications under various advertising forms, such as banners, although always in relation to the User’s interests.
This does not mean that all Personal Data is used for this purpose. The information and conditions of use are detailed below.
Google AdSense (Google Inc.)
Google AdSense is an advertising service provided by Google Inc. This service uses the “Doubleclick” Cookie, which tracks the use of this Website and the User’s behavior in relation to the advertisements, products and services offered.
Users may decide at any time to deactivate all Double-click Cookies by clicking on: google.com/settings/ads/onweb/optout.
Personal Data collected: Cookie and Usage Data.
- Registration and authentication
By registering or authenticating, the User allows this Website to identify and give him access to dedicated services. Depending on what is indicated below, the registration and authentication services may be provided by the assistance of third parties. In this case, this Website may access some Data stored by the third-party service used for registration or authentication.
Direct registration (this Website)
The User registers by filling in the registration form and providing their Personal Data directly to this Website. Personal Data collected: email address and name.